Answer» What is Remote Infrastructure Management mean?
Remote infrastructure management (RIM) is the remote management of information technology (IT) infrastructure. This can include the management of computer hardware and software, such as workstations (desktops, laptops, notebooks, etc.), servers, network devices, storage devices, IT security devices, etc. of a company.
Major sub-services included in RIM are:
Service desk / Help deskProactive monitoring of server and network devicesWorkstation managementServer ManagementStorage managementApplication supportIT security Management and database management. reference
