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STSM meaning in Computing ?

Answer» What is Strategic Service Management mean?

Strategic service management (SSM) is a business strategy that aims to optimize the post-sales service that a company provides, by synchronizing service parts and resources forecasting, service partners, workforce technicians, and service pricing. Benefits of strategic service management can include:

Increased revenue through the servicing of manufactured products that may be experiencing decreased salesIncreased customer loyalty through improved post-sale service performanceHeightened asset accountability and trackingIncreased worker productivityMore knowledgeable workers to prevent common mistakes

Using strategic service management, Avaya reduced service parts inventory from $250 million to $160 million, Sun Microsystems saved $40 million in the first year, and Dell grew service revenues over 20% in one year.

reference
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Tunisian Society of Medical Sciences Academic & Science
Société Tunisienne des Sciences Médicales Academic & Science
Strategic Service Management Computing


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